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I don't remember, or don't have access to, the email address I registered with

If you cannot reset your password using the Reset Password process, you must provide us with more details about your Photobucket account. If the information you provide matches the registration information that Photobucket has on record for the account, we will update the registered email address so that you can reset the password.

Make sure you contact Photobucket support from the email address that you want to use for the account. The email address that you use to contact Photobucket support cannot already be registered to another Photobucket account.

Send us an email to support@photobucket.com, and answer as many of the following questions as you can:

  1. What is your Photobucket username?
  2. What email address is currently registered with the account? (If you are unsure, please list all possibilities)
  3. Approximately when was the account registered (year and month)?
  4. What is the first and last name registered with the account?
  5. What is the account owner's date of birth?
  6. What postal or zip code was registered with the account?
  7. What country were you in when you registered?
  8. Is the account a Free or Pro account?
  9. What background color or theme was selected for this account?
  10. Are there any albums in the account? If so, please provide the name of one or two of them.
  11. Provide a detailed description of one or two images or videos from the account.

We do not guarantee that we can recover the account for you. If you cannot provide the details you provided when you created the account, or you used fictitious information to fill out the registration page, our ability to help you regain access to the account will be limited.

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